Return & Refund Policy

Last Updated: 2025-01-01

Due to the personal, intimate, and hygienic nature of the products we sell, all sales are final.

For health and safety reasons, we cannot accept returns or exchanges on items, even if they are unopened. Please choose your products carefully.

Exceptions (Defective or Incorrect Items)

We stand by the quality of our products. We will only provide a replacement or refund for items that are:

1. Defective (Dead on Arrival – DOA): The item does not function correctly right out of the box.

2. Incorrect Item Received: We sent you a different item than what you ordered.

How to Report an Issue

You must contact our customer service team within [e.g., 7 days] of receiving your order to be eligible for a replacement or refund.

1. Email us at [Your Customer Service Email].

2. Include your Order Number in the subject line.

3. Provide a clear description of the issue.

4. Attach a clear photo or short video that demonstrates the defect or shows the incorrect item received.

Please do not send any items back to us unless instructed to do so by our team. We are not responsible for items returned without authorization.

Once your claim is reviewed and approved, we will offer you the choice of a free replacement or a full refund.